Privacy Policy

1. Controller

[COMPANY NAME, LEGAL FORM, ADDRESS]

Email: [E-MAIL] · Phone: [TELEFON]

2. Overview of processing

This website processes personal data in particular in the following cases:

— Use of the callback request form (getting in touch)

— Use of the chat assistant (AI-supported instant answers, including storage of chat transcripts)

— Visiting the website (hosting, server log files, web analytics where enabled)

3. Callback request form

When you use our callback form, we process the data you provide (name, phone number, preferred time, topic of your request, optional message and company details) to handle your request and call you back.

The legal basis is Art. 6(1)(b) GDPR (pre-contractual measure) and/or Art. 6(1)(a) GDPR (your consent via the form's checkbox).

Your request is delivered to us as an email notification via the delivery service Resend (Resend, Inc., USA) acting as a processor. A data processing agreement is in place with Resend; transfers to the USA are based on the EU Standard Contractual Clauses and/or the EU-US Data Privacy Framework. Details: https://resend.com/legal/privacy-policy.

Your request is deleted after [RETENTION PERIOD, e.g. 12 months after the request is closed], unless a statutory retention obligation applies.

4. Chat assistant (AI) and storage of chat transcripts

This website offers its own chat assistant that answers general questions about our services, packages and terms. Please do not enter sensitive personal data in the chat — for specific matters, use the callback form.

To generate replies, your chat inputs are transmitted to Anthropic PBC (USA) as a processor (Claude API). Transfers to the USA are based on the EU Standard Contractual Clauses. Details: https://www.anthropic.com/legal/privacy.

For quality assurance and to improve our services, we store chat transcripts (session ID, timestamp, language, page visited and message history) in a database operated by Neon (Neon Inc.; database region: [DB REGION, e.g. EU/Frankfurt]). No account or customer data is linked to the chat; you can only be identified if you enter identifying details into the chat yourself.

The legal basis is Art. 6(1)(f) GDPR (legitimate interest in fast, low-barrier availability and in improving our information services).

Chat transcripts are deleted after [CHAT RETENTION PERIOD, e.g. 6 months].

4a. Voice input and speech output in the chat

The chat assistant optionally offers a voice function. It only becomes active if you click the microphone button yourself and confirm your browser's microphone prompt. Without that explicit action no microphone is activated and no audio is recorded.

For speech recognition and speech output we use the browser's built-in Web Speech API. We do not operate our own speech service and do not integrate any additional provider. Please note: depending on your browser, the browser vendor (e.g. Google for Chrome or Apple for Safari) processes the speech recording on its own servers in order to convert it into text. We have no influence over that processing by the browser vendor; their privacy terms apply.

We ourselves receive only the finished text of your voice input — exactly as if you had typed it. That text is treated like any other chat message and stored as described in section 4. We neither receive nor store any audio recording.

The legal basis is Art. 6(1)(a) GDPR (your consent by actively starting voice input). You can simply not use the voice function and type your question instead at any time.

5. Hosting (Vercel)

This website is hosted by Vercel Inc. (USA). When you visit the website, Vercel processes technically necessary connection data (including IP address, date and time of access, page visited, browser identifier) in server log files in order to deliver the website securely and reliably.

The legal basis is Art. 6(1)(f) GDPR (legitimate interest in the secure operation of the website). A data processing agreement is in place with Vercel; transfers to the USA are based on the EU Standard Contractual Clauses. Details: https://vercel.com/legal/privacy-policy.

6. Cookies & analytics

This website does not use cookies for marketing or tracking purposes. The chat assistant keeps the conversation history exclusively in your browser's session storage (sessionStorage), which is deleted when you close the browser tab.

If we use privacy-friendly web analytics (e.g. cookie-less Vercel Analytics), the following applies: [NAME TOOLS IF ENABLED — e.g. Vercel Analytics; otherwise remove this paragraph].

7. Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability, and objection to the processing of your personal data (Art. 15–21 GDPR).

You also have the right to lodge a complaint with a data protection supervisory authority, e.g. the [COMPETENT SUPERVISORY AUTHORITY, e.g. Bavarian State Office for Data Protection Supervision].

8. Withdrawing your consent

You may withdraw any consent given (e.g. for processing your callback request) at any time with effect for the future, e.g. by email to [E-MAIL].

Last updated

[DATE OF LAST UPDATE]